Bad bad service

On the 18 of May a claim for accident was logged online and received an email that Ronny Gololo will contact me within 3 days .It's been 25 days I haven't had from him.I spoke to Mitchell Klopper on the 27 May ,She was very helpful even arranged for me to take the car to Toy Panelbeaters for assessment that was on the 27May.On 7th June I spoke to Jonas from Toy Panelbeaters to find out the status ,He advised they are still waiting for Miway to give them feedback .I'm really disappointed about the *********** service.My claim has been escalated by Mitchell,Jonas,Tebogo but still no response even an courtesy call.To MIWAY Team I need a prompt response and action Today.