LK
Lucy K

1 reviews | Active since May 2022

05 Apr 2024, 21:27

BAD, BAD, BAD, VERY BAD SERVICE!!!!

Had massive thunderstorms. Thunder damage my deep freezer, 2 x TV`s, Dishwasher, Cellphone that was plugged in to charge. Shaun Naidoo came out to my house. Firstly, he makes me feel uncomfortable in my own house, walking around in the house asking questions and taking photos of everything he can see. Then he wanted me to sign a concent form so that he/Miway acts on behave of me. Miway is supposed to be my insurance not my parent. Shaun arranges for the items to be assess GW Tech. Guys assess the deep freeze on site and said to me that the thunder did damage it because the compressor comes on but then it switch off again. After a week we go a report for Miway saying the Deep freezer is "displaying symptoms of mechanical failure due to wear" and they are not going to pay it out. The Dishwasher they collected and transported it to GW Tech. According to them it was a lose wire which they fixed but now something else is damage because it doesn`t heat up the water and after the cycle finish it leaks a lot of water out underneath the dishwasher. I cancelled the claim because MiWay had so many excuses not the replace my items they want to just repair it. According to them the dishwasher was just a lose wire, lose wires doesn`t let water run freely out underneath the dishwasher. I must pay very month but then it gets to damage they are quick to repair rather to replace or excuses or make you believe that it was just a lose wire. Miway you are fooling you customers.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply05 Apr 2024, 21:28
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team