JB
Janette B

1 reviews | Active since Nov 2017

11 Dec 2017, 12:14

Bad Attitude & Service (Also False promises.)

A client of Miway caused an accident on the 15th September 2017 by driving into the back of my vehicle while I was waiting at a traffic light that was not working due to a power failure. He admitted not seeing that the lights was not working and gave me all his details. He said he would submit the claim to his insurers, MIWAY. Prior to him submitting the claim he tried to convince me to take my vehicle to a repairer that apparently only charges 10% of what the panel beaters charges. I was not impressed, and refused. Although I submitted everything to MiWay which they requested, they still have not settled my claim. After submitting everything to them they said the claim would be settled within 15 working days. I still have not received payment nor any correspondence from them. I now do understand why everybody I spoke to told me they do it THEIRWAY and do not care about settling the claims. I am not happy with this and will unfortunately have to take further steps to get the claim settled by the guilty party Tiaan Lottering, as his insurer obviousely is not interested. It is actually very disturbing that people causing accidents does not follow up from their insurers if the claims was settled. I also sent Tiaan Lottering and e-mail stating what is happening, but he did not even have the decency to answer me back.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply11 Dec 2017, 14:26
Official

We are truly sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply12 Dec 2017, 17:32
Official

We have heard back from our Legal department. They have confirmed that the signed release was received and payment has been made. Please don’t hesitate to give us a call should you need anything else.

Best regards,
The MiWay Team