bad attitude, rude agent and bias behaviour towards uninsured drivers

I am very unhappy and disappointed with the service I have received by miway. My contact was made by a lady called Virginia. In may 2017 i had an accident with an insured driver. This man stated to his insurance that I knocked him which is a complete lie as I have been knocked on the side and was taken to hospital where this man had not been admitted. I was contacted and spoke to Virginia. At the time I felt I had no choice but to give my bank details as it is either that or " you can speak to our legal department " she had no way of understanding that I too lost a vehicle, being uninsured, my friend suffered a broken shoulder bone and the vehicle being a loss as we were veered into a wall. I of cause, was taken to hospital and ended up with hospital bills. I then saw they debited my account, this is miway N I spoke to someone who said request the report. The damn report only shows what this man said. Nothing about my vehicle nothing at all. I sent my image of my vehicle and Virginia did nlf even bother to look or have any empathy instead she threatened with her legal department and summons. I am 8 months pregnant and I will be damned to have some woman with no empathy towards uninsured drivers. She even told me in an email, which I have, that ombudsman is only for insured people... Very snooty.

No empathy, no etiquette and they don't HV a decent police report either just their assessors. I asked nicely please recheck using my image but no does she do that no. She threatens with summons.

Just very disappointed and I will never advise anyone to join them