Bad attitude and no service

<p>Your website has not been allowing me to log in for over a week despite changing my password, so i logged a call back on your site on wednesday morning asking to be called back at 17:30 wednesday afternoon. This was the same process i followed when signing up and at that time i was treated like royalty. This time around, it took until friday morning at 7:10am for someone to call.</p> <p> </p> <p>The lady who called asked if it was a convenient time to talk (which it wasn't, because i was on my way to work) so i asked her to call me back at 17:30 today. She told me they can only do outgoing calls at that time (early morning) and that there is a 72 hour turnaround time on queries. On top of this, she sounded like i had ruined her day with my crazy expectations of actually getting some decent client service from a company i pay money to each month.</p> <p> </p> <p>I politely asked her to make sure that someoen calls me at 17:30 because i need to add 2 phones onto my policy and change the regular driver on a vehicle. Not having heard back, i called in. After listening to your god awful holding music for 10 minutes without anyone answering, i hung up.</p> <p> </p> <p> </p> <p> </p> <p>My question is this - if the car is damaged or ******, are you going to repudiate because of the regular driver being incorrect? And if one of the phones is ******, will i have to replace it myself?</p> <p> </p> <p>If the answer is "no" and you will cover me for these losses, then call me back whenever you feel like it (which is exactly what you're doing now)</p> <p> </p> <p>But if the answer is yes and i will be the one footing the bill for these losses, then can someone please take their finger out of their brown eye and get in touch with me? it would be highly appreciated.</p> <p> </p> <p> </p> <p> </p>