1 reviews | Active since May 2010
Bad attitude and absolute no help
<p>We started dealing with MiWay in about December 2015. There was an accident policy that was to be payed to us. We were contacted by Brenda Mwale-Onyait who is the Quality Assurance Advisor. She was rude with us from day one and is never available telephonically and only responds to emails weeks later. I have now sent her all the required documents and still have not heard from her. Seems like MiWays policy is not doing it your way, but rather their way- slow and with no concern for helping you. MiWay currently provides me with insurance cover, way things are that is soon to change.</p>
We are really sorry to hear that your experience with us has not been a pleasant one. Monique will be in touch tomorrow to chat about your concerns.
Kind regards,
The MiWay Team
We are really sorry to hear that your experience with us has not been a pleasant one. Monique will be in touch tomorrow to chat about your concerns.
Kind regards,
The MiWay Team
Good day Dean,
We need to unconditionally apologise for the lack of service you experienced initially - we assure you that it is never our intention to frustrate you in any way!
Prince had a look at your claim and he also called you to discuss your concerns. He’ll keep you updated going forward and will finalise your claim shortly. Please don’t hesitate to give him a call if you need any further assistance.
Best regards,
The MiWay Team
Good day Dean,
We need to unconditionally apologise for the lack of service you experienced initially - we assure you that it is never our intention to frustrate you in any way!
Prince had a look at your claim and he also called you to discuss your concerns. He’ll keep you updated going forward and will finalise your claim shortly. Please don’t hesitate to give him a call if you need any further assistance.
Best regards,
The MiWay Team
Seems MiWay is all promises. Prince has has the better part of a week to help me and yet no feedback. I have emailed and called and left messages and yet still no feedback.
I am lost for words. Empty promises and *********** staff.
Seems MiWay is all promises. Prince has has the better part of a week to help me and yet no feedback. I have emailed and called and left messages and yet still no feedback.
I am lost for words. Empty promises and *********** staff.
Dear Dean,
We really value your feedback and please accept our apology for the let down. We have passed your message on and your claims handler will be in touch.
Kind regards,
The MiWay Team
Dear Dean,
We really value your feedback and please accept our apology for the let down. We have passed your message on and your claims handler will be in touch.
Kind regards,
The MiWay Team
Good day Dean,
Apologies for the delays you experience on your claim!
Prince has since been in touch to discuss the authorisation on your claim, and he has also assured you that your claim has been settled. Please don’t hesitate to give us a call if you need any further assistance!
Best regards,
The MiWay Team
Good day Dean,
Apologies for the delays you experience on your claim!
Prince has since been in touch to discuss the authorisation on your claim, and he has also assured you that your claim has been settled. Please don’t hesitate to give us a call if you need any further assistance!
Best regards,
The MiWay Team