Bad attitude

I have being involved in an accident 2 months ago and miway has written off my can and i have being paid also. my problem is the deducted my access money which is close to R 11 000 and the above consultant told me that i will get the money back for access from the guy i was involved in an accident with,so always when i sent him an email he keeps on telling me that his waiting for legal team to tell him the status of my claim to get the access money back. How will i wait for something that i dont even know were it is, at least if he give me something from the legal team in written to show the status of the claim.