Bad Attitude

I called Miway because I noticed something that was incorrect on my Policy. <br> I spoke to a Lady named Khulu, and I really must say I was frustrated. <br> She couldn't answer my questions to my full satisfaction and the attitude was worse<br> as much as she tried to keep her cool but it was not on. I am really starting to have doubts about miway<br> and I really don't like that. <br> You need to take customers seriously and make sure that we understand our policies to our satisfaction.<br> Why should I pretend that I am happy if im not. I think, the attitude was not on because I have spoken to her<br> before and this was not the treatment that I had. I'm seriously so disappointed and Im having doubts about staying on miway. And they mostly ask at the end of the call to rate the service and say how the call was handled. today I didn't get any of that because, I was frustrated with her which shouldn't have been but I needed a bit more clarity on things. Everybody glories miway on Hello peter and that's one of the reasons why I choose to join them. If people are saying good things then clearly, you must be good. But, you have to do better than that to keep customers happy.