Bad and slow service

<p>I have an insurance with miway and I had an accident on the 27 December 2016, I called miway regarding the accident to register the claim C807180 and I received an email on the 28th December that Molebogeng Ledwaba will be contacting me within 2-3 days to discuss my claim, till today I have never heard from her I left several messages for her and even left a massage for her manager Tshepo to call me but Tshepo never even bothered to call, I then received a mail from Micheline Noorman on the 04 January 2017 asking for documents that I already submitted to Miway. Im not getting joy from because for the past 2 weeks Micheline has been so slow and even when I have left her massages, she doesnt return my calls and she tells me that Miway has a certain time that they can call customers. what frustrates me is that she told me that they cant even contact the other party because they dont have the police report, so they wont do anything about the other party, thisis not the information that was given to me by another consultant on the phone, he told me that Miway will get the report from the police station and that I shouldnt worry about it. Another thing is that Miway doesnt care about their customers, they only gave me a rental car for 10 days and they told me that this is the term I choose when I signed up for the insurance, and this is not true I asked that Miway gives me a curtesy car when my car has an issue and I never asked for 10 days and I was never told also. I have taken back the rental car to avis because Micheline told me that the is nothing that they can do even though the delay was from their side. I called Micheline on the 13th January and she told me that she still needs to send the report to her manager for signature for the claim to be finalized, this is so unprofessional, why is she still waiting why cant she send the report to the manager, why do I have wait for her laziness? I am really disappointed because I have to call Miway all the time and I don’t even get feedback and when I do its not even much. It seem they dont see urgency in assisting the customers. All they care about is taking money and that’s all. I am stuck without a vehicle and Miway cant even extend the rental car until they finalize the claim and I still have to deal with the lazy consultant who doesn’t seem to know anything when I ask. Really unprofessional</p>