Bad 3rd party claim.

I'm am writing to express my extreme dissatisfaction with the service I have received regarding my 3rd party claim for my vehicle, which was involved in an accident. Despite receiving my car on April 23, 2025, after paying access money, the claim process for recovering the access money from the other party has been unacceptably slow.

It has been over a month since I started following up on the claim, and I was shocked to discover that the claim was only submitted on May 26, 2025. Every time I call for an update, I am told that my claim has been "relocated" without any further explanation or resolution.

I request that you look into this matter urgently and provide a clear update on the status of my claim. I would appreciate it if you could also provide a timeline for when I can expect the claim to be settled.

I hope that you will take my complaint seriously and take immediate action to improve the service I receive.