Awful. Terrible. Frustrating.

<p>I called in regarding my rerate, all I wanted was to see if there was anything that could be done.</p> <p>The consultant proceeded to tell me some BS story about "how insurance works". I told her that I work in insurance and I know how it works. She then proceeded scoff as if I knew nothing because I didnt work for Miway.</p> <p>I ended the call and called again. The second consultant actually helped me and then advised that not only was my premium increasing by 10% but my excess had gone from R2500 to R4200 automatically...the reason?? So that the rerate isnt as bad she says...</p> <p>So I asked to be tramsferred to Retention for a further review. After waiting a few mins she comes back to tell me that they arent available and will contact me in 72 hours...</p> <p>72 HOURS?!?</p> <p> </p> <p>If this is the attitude now, what will happen when I claim??</p> <p> </p> <p>No Miway. Please just cancel this policy. </p>