Awful service

Appalling service I have received from Miway and their service provider Autoboys Rayton. I submitted a claim to Miway to get my windscreen fixed. They referred me to their service provider being Autoboys Rayton. Autoboys Rayton did an appalling job, poor workmanship as well. They damaged my car (damaged the roof lining, side panel and pierced the dashboard). Miway and Autoboys have been giving me the run around for about 3 weeks now, despite communicating to both Miway and Autoboys that I need to go away for work, they still have not fixed my car or given me a way forward. Miway has not even sent an assessor to come an assess the damages done by their service providers. All I get from Nhlanhla, the person handling my claim, is "apologies for the delayed response". This is very frustrating. Nhlanhla cannot be reached, and takes forever to respond to emails. Secondly, I submitted a claim on 27 December for a tyre and sent photos of the damage to the WhatsApp number provided. Nobody has contacted me thus far to let me know what I should do. Which means I'm immobile because my tyre is damaged and therefore I cannot drive my car. This is the worst service I have ever received from an insurance company, and the worst workmanship I've ever seen from a service provider. It's appalling to say the least. When insurance is suppose to give peace of mind, Miway gives a headache!