Awful Call Center when you actually need something more than a new policy!

4 calls to try and get a copy of a call made in September 2017- 2 calls answered, no feedback (on Monday). 3rd call today- transferred and call droppped. 4th call, lady answered and then kept quiet and HUNG UP.

I need the call to verify my excess- which is DISGUSTINGLY high. I've had a quote from 2 competitors cutting both my premium and excess. Last year, same thing. When calling to cancel my MiWay to switch over they managed to beat the quote offered. Hence I stayed- but the written document doesn't match what was verbally given. Standard Bank cut my excess by R1250, and my premium too,

Needed to try and do a claim for a break in- low and behold my excess is not what was discussed in said call. Now nobody can produce said call so I can verify the amounts and collect quotes from other insurers. And then trying to cancel the claim because it's cheaper to do it cash myself- no feedback on that either!

Been a loyal, CLAIM FREE customer for over 3 years, never missed a payment. Completely disgusted at terrible call center experience, not to mention the sky sc****r fees for an excess! SIES!