AWESOME SERVICE - BETTER LATE THAN NEVER

For over a year I had been repeatedly contacting MiWay aournd an issue on my online profile login. I had been informed multiple times that nothing could be done to assist me. and promised that someone will contact me to explain which also did not happen. <br> <br> After a year of terrible service around this, I was prepared to cancel my policy as clearly MiWay was unable service me as a client and enable me to use their product.<br> <br> This time around however, the agent actually did escalate this and Ntokozo Mdunge called me back a few minutes after.<br> <br> After a year of really ****py service from MiWay around this you finally came right. Ntokozo was able to understand my query and provide an explanation in less that 5 mins on the call. Something that multiple agents couldnt do in the past.<br> <br> She gave me constant feedback and showed that she really cared about getting this resolved and made it happen. Because of her I was even happy to further add more items to my policy :)<br> <br> So a HUGE thumbs up to Ntokozo for an awesome job..Its the ability to help your customers with these little things that gives us confidence that you will able to help with the bigger things when the time comes.