sK
sinethemba K

1 reviews | Active since Aug 2011

23 Nov 2015, 18:45

Awesome people

I had recently received an email with annual increase premiums. I was shocked almost fainted! Terrified.<br> <br> I called Miway and presented my case. My call was handled by a polite, soft spoken staff with eager to help and extreme sense of humor. She assured me that she will do everything to assist and I believed her. She was professional. <br> <br> She tirelessly search for ways to reduce my premium but she could not do anything in her capacity so she sent me to someone higher up who will surely help me. I thank Zandile for her eagerness, politeness and professionalism. Keep it up. You're great!!!<br> <br> I was handed over to another extra ordinary staff by the name Gloria. She was calm and collected with a sense of humor too. I ended up being at ease and comfortable. After a lot of consultation and tireless searching she got back with a favourable premium. I was over the MOON...A HAPPY CLIENT<br> <br> My way is really an insurance done myway. I believe!<br> <br> To top it off, later on the day Gloria calls me again and alerts me that I will be charged half my premium in the month of Dec. WHAT A GIFT!<br> <br> <br> Thank you Zandile and Gloria. Keep up the good work - stay awesome!<br> <br> Thanks<br>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply24 Nov 2015, 10:45
Official
Hello Doubleseam,

We're sorry you were upset earlier, it is never our intention to do so. We're thrilled Zandile and Gloria were able to step in and save the day by adjusting your premium to better suit your pocket! Thanks for sharing your good news with us - we'll be sure to give them a high five for a job well done.

Kind regards,
The MiWay Team