Avoid Miway before they treat you “Theirway”

I would choose a no star option if I could. My vehicle was involved in an accident in December 2022. Now almost at the end of January I have yet to receive an actual phone call from a representative. They do not call back if you request them to do so. You are left in the dark when it comes to questions and disputes related to your claim. The customer service simply does not exist. I had to contact them to arrange an assessor to come see the vehicle as there was underlying damage we could not see. Damages cannot only be seen through photos. They only approve alternative/generic parts for the vehicle when being repaired however this should not be the case as I insured my vehicle with its original parts. Had I known this, I would have chose a different insurer, as this was never mentioned to me. Even opting for second hand OEM part seems impossible. And that concludes up to today 26/01/2023. Still no response or feedback. No progress made on my vehicle. Can it get any worse…