Hellopeter
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1 reviews | Active since Jul 2017

31 Oct 2017, 09:27

Automated circular system

I have just spent 20 minutes calling the call center to fix something on my account. The automated system takes you in circles the whole time, and my goodness if I need to listen to that recorded voice telling me one more time that my call is important to you, but I spend so long trying to talk to a consultant, then my blood just boils. Even did the option of a call back. Oh they call you back yes, another automated system that just goes in circles. When are you going to learn that no one wants to listen to the automated responses. Give me a damn person to talk to because this is ridiculous!!!!!!!!!!!!!!

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Replies (3)
MiWay Insurance
MiWay Insurance's reply31 Oct 2017, 09:54
Official

We're sorry to hear that we've let you down. We will get an agent to call you ASAP!

Best regards,
The MiWay Team

Best regards,

's update31 Oct 2017, 10:04
Reviewer Update
No need to call me back, because the service I have requested, you do not offer. I finally did get to talk to a consultant, and my main issue has been solved. Just fix your automated system. And don't make it so many options with more sub-options. Just let me speak to an actual person when calling, and within the first minute of a call. If I call any call center, and I have to listen to a pre recording for more than a minute, then I am already over calling you.
MiWay Insurance
MiWay Insurance's reply21 Nov 2017, 16:10
Official

Thanks for your note and the for the opportunity given to clear up a few things. We also appreciate the suggestion about our automated incoming call features and we assure you that we are looking into it.

Please don’t hesitate to give to us a call if there's anything else we're able to help with.

Best regards,
The MiWay Team

Best regards,