authorization for the claim

On the 31 December 2015 i contacted miway ***at 14:15 and Mr King responded by saying that the business section is closed but he will send an email. I end up driving my van to my friend workshop. On the 4 January 2016 I call them and Mr Feroza took my information and he told me what was required by them. I went to Saps to get the accident report but I couldn't get the following day I got and I send to him via Email. <br> On the 7 January 2016 Mr Feroza call ask me where was the van was tow to as they didn't tow it. Later Mr Zane call me and told me that he is starting now to assess it and friday he wiil email me the quote. The following day I couldn't get as my email are not working but he told me the cost will be R84 000 to repair it.<br> On the 11 January 2016 Mr Feroza contacted me requested a sketch which will show how our cars were before and after accident and I did email to them. On the 12, 13 and 14 January 2016 I contacted insurance and Mr Feroza land line ask to leave a message and they say Ms Brendam is bussy but they can't assist me and now the garage cant do anything waiting for approval and they already took the 1st premium on the 1 January 2016. Please help me