Authority

As I have complained before of waiting for an authorisation. I have completely realized that I will wait another month for authorisation. Last week on my review I got a call from gugu only to tell me that sorry for the inconvenience instead of solving my problem. Then I was promised to receive my authorisation today. I called the guy who helped me through the phone call said he can’t transfer me to my advisor. How is this even possible? I doubt Miway understands the frustration that is giving the customers. If you don’t call them they will never even bother to call you but when you call them they are quick to reason.