Attitude and Lack of Urgency

I lodged my claim on 22 February 2016, I spoke to Kefiloe Sehlapelo and she took all details. She did advise that it will take 3 to 4 working days to get the claim finalised. I waited. On the 25th I sent her an email asking her to arrange a rental car as i have that option on my cover, she did not bother to respond to my email. I then contacted the call center and arrange a rental vehicle.<br> <br> I tried contacting her on friday but to no avail, I got hold of her yesterday and she promised that she will get back to me yesterday, still that did not happen. I'm still in the dark to what's happening and what's going on with regards to my claim.<br> <br> All i was asking for was just basic communication and transparency from you guys as i am insured with you. Is it that difficult to give a customer feedback? Do i have to call in each time and ask for feedback? Which door do i have to knock to get better service from you guys? I have always been treated with respect and dignity with you and this is the very first time.<br>