Attention to clients going down the drain

Hi<br> <br> I recently an email to one of the employees who I shall not name informning him that I need assistance as I'm in the process of buying a new car and need a quote, I got good service from this guy and wrote a compliment after his good service and then that was basically the end of good service. Once you compliment these guys they don't care anymore. Anyway got no response from this person, then I left my contacts so that Miway can call me back, still no joy there, then I tried to do that online thing where you send requests using your profile, no joy there either so finally I called to cancel my policy because I am fetching my new car today and I was told Retentions will get back to me, I dont know if they are planning to call me next month or what.<br> <br> I was now forced to look for insurance elsewhere seeing that Miway doesn't need my business anymore.<br> <br> Miway service has really gone down the drain, I guess you have too many clients now to care.<br> <br> Can someone please put me out of my misery and help me sort this out?<br> <br>