Atrocious service provider and *****!

I submitted a claim on the 7th of October 2019 at first i phoned in to submit my claim and was told to submit on the Miway app which i did immediately after. Since then whenever i want or need to hear how far my claim is i have had to phone in as no one was phoning me to update me or communicate about the claim. I find this very unprofessional and poor from you guys as every month end you dont need an invite to debit my account. But when i have the stress of my damaged car i yet again have to run around phoning to find out the proceeds and eventually when i do get help i always get a simple sorry we will phone you back and no one ever does until i take the initiative to do so myself. After my paperwork was processed i again had to run and ask about my courtesy vehicle which i was also told i will get when the parts to fix my car were available. The panel shop phoned me on the 21st to confirm parts availability and when i phone to organize the courtesy car the 1st guy says he will phone back as usual which he never did. Guess what i get when i phone back... "we are sorry" we have to confirm with the panel shop and now it is late we cant help you, you will have to phone back again tomorrow. I am sick and tired i already have enough stress as my car is still in the condition it is in that i have to again deal with what i feel as very *********** staff with attitude aswell. A lady which i last spoke to had the audacity to tell me its fine i can do as i want when i tell her i dont want anything to do with Miway in the future all i want is my car fixed. I did also show and tell some of your guys customers how you treat your clients. I have never dealt with such low customer services in my life.Funny thing is alot of people have warned me about you guys and i didnt listen but thank you this experience was most definitely an eye opener.From the date i had an incident on the 6th October 2019 from claiming process delaying almost 2 weeks and my car having to wait at the panel shop Ross Champion a further 2 weeks. My car has been there with them from the 23rd October and i was told the wait is due to parts being sourced and they were finaly there on the 23rd which i dropped my car off to be repaired. 2 weeks after that on the 7th November i go into Ross Champion to see the progress of the repairs and only then i am told they are still waiting for parts which i was initially told had arrived prior to that and which was the cause of the wait till the 23rd of October. On the 8th i contact Miway and ask to be referred to a Manager by the name of Mark which i explained my predicament to. He obviously took it up with the relevant parties and got back to me on the same day the 8th November. He said there was a delay in sourcing the parts as they were 2nd hand parts which i was never told would be used on my car and that was what was causing the delay. I accepted that and he promised me the car would be ready by tomorrow the 15th November. I took the initiative to go into Ross Champion on the 14th November to see the progress of the repairs and i wasnt suprised as i found my car in the same state as it was when i went in to see it on the 7th November. To add onto that my car was parked in a parking lot outside the panel shop without a front door and rear window and i dont need to explain how durban weather has been the past few days. Only god knows if any other extensive damage has been done to the interior. I am fuming and not in the right state of mind to even reiterate the situation and i know i am only going to get a petty i am sorry reply from them as they always have been doing. The rental car i was using was returned and i wasnt able to go to work because of some people who didnt do their work adequately and that again is my problem now. Lastly i want nothing to do with Miway in the future and will kindly request them to cancel my contract with them with immediate effect. Funny because i was warned about them by alot of people i know and work with but i was naive enough to trust that they are a reputable service provider. This whole claim process has left me stressed and tired and yes i will also be warning some people that still use Miway and share my story with them. Fix my car please and cancel my insurance im done!!!