DR
Dylon R
1 reviews | Active since Mar 2014
29 Nov 2018, 09:51
Atrocious service
I needed home contents insurance.
So Sunday evening I raised a call me ticket hoping I will be called in Monday morning. I wasn’t called.
At the end of that day I raised another ticket saying I wanted a reason as to why I wasn’t called. Eventually I was called the next day and taken through the process. I had some questions and the consultant confirmed she will come back to me soon. She never came back.
I raised another call me ticket ( ********** 80) on Wednesday and ofcourse no one called me.
I have 2 cars insured with you and your service has been atrocious since I’ve been insured with you guys.
Can I please get an explanation as to why you are so terrible as well as feedback on my queries
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
29 Nov 2018, 09:53Please accept our sincere apology for not getting things right the first time around and for any inconvenience you have experienced – we assure you that this is not the MiWay way!We have passed your note on to the right team and an agent will be in touch soonest to assist. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply29 Nov 2018, 09:53
Official
Please accept our sincere apology for not getting things right the first time around and for any inconvenience you have experienced – we assure you that this is not the MiWay way!We have passed your note on to the right team and an agent will be in touch soonest to assist. Best regards,
The MiWay Team
The MiWay Team
DR
Dylon R's updateReviewer Update
29 Nov 2018, 12:51So extremely unhappy with the action taken, I was called by a consultant and I couldn’t speak at the time so I told the consultant to call me back at 2pm as I was just in a meeting at the time and couldn’t take the call. They said I go back into the queue and they will respond within 72 hours. 72 hours?! That’s 3 days. Come on, I have 2 cars insured with you guys and can’t even get a call back in 1.5 hours? When you raise a ticket it says an agent will call you back promptly, I don’t think that means 72 hours later. Must I always be available to accept a call when I raise a request despite not knowing when they will call? I’m extremely disappointed!!!
DR
Dylon R's update29 Nov 2018, 12:51
Reviewer Update
So extremely unhappy with the action taken, I was called by a consultant and I couldn’t speak at the time so I told the consultant to call me back at 2pm as I was just in a meeting at the time and couldn’t take the call. They said I go back into the queue and they will respond within 72 hours. 72 hours?! That’s 3 days. Come on, I have 2 cars insured with you guys and can’t even get a call back in 1.5 hours? When you raise a ticket it says an agent will call you back promptly, I don’t think that means 72 hours later. Must I always be available to accept a call when I raise a request despite not knowing when they will call? I’m extremely disappointed!!!