mB
muneerah B
1 reviews | Active since Feb 2021
19 Apr 2021, 11:37
Atrocious post claim service
After finalising my vehicle accident claim in what i thought was a painless process I have been called by Avis today to advise that I have a bill of R5000 because Miway did not extend my vehicle hire process. I have tried calling the claims call centre every day for 3 weeks (since 3 April 2021) and until now no one has gotten back to me.
In addition Avis only called me on Friday 16.04.2021 to let me know Miway had not extended the vehicle rental cover.
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MiWay Insurance's replyOfficial
19 Apr 2021, 12:05Thanks for bringing this to our attention – we’re so sorry to hear that this has happened! We can assure you that your feedback has been escalated to the right team, who will be in touch ASAP to see how we can turn things around. In the interim, we sincerely apologise for any hassles you have experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply19 Apr 2021, 12:05
Official
Thanks for bringing this to our attention – we’re so sorry to hear that this has happened! We can assure you that your feedback has been escalated to the right team, who will be in touch ASAP to see how we can turn things around. In the interim, we sincerely apologise for any hassles you have experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team