Atrocious behaviour by Miway towards their own clients

I am very much disappointed by how Miway treats their clients. I was in an accident, involving a third party on the 27 October 2019. To this date, 07 November 2019 I have not received information on my car assessment, the name of the car assessor, dates of inspection if they have done the assessment, progress of communication with third party, the legal personnel handling my claim. No feedback whatsoever. Instead I have been treated with utter disrespect, and insensitivity , I was asked to go point out accident scene location, I was asked for medical records!!! I spoke to Pule( on the 1 Novemeber 2019 and again 06 November 2019) who refused to connect me to their Complaints department, I spoke to Justice Maluleke on 31 October 2019 who was very unprofessional and insensitive during the phone call when he was trying to establish what caused the accident, and the day before(30 October 2019) I spoke to another lady who asked the same questions. I have since sent Faizele( apparent manager to Justice Maluleke) an email to address my issues I have not received any response. He told me he saw my email but was on leave, Miway employees being on leave must not in any way affect the clients claims.

Sadly I have had previous claims with Miway before and never did I experience such atrocious treatment before.

I am a client, but I am being treated like ******* and disrespect. no sense of comfort in knowing that my insurance will assist the best way possible.