@MIWAY, so disappointing, so shameful.

<p>@MIWAY, @VWSA, @Eljoney executive body repairs.</p> <p>I pity anyone that has to deal with these people.</p> <p>I had my car ****** and recovered on the 8th of April and today it’s the 14th of June and I have no means of getting by…</p> <p>These companies and their employees have no comprehension of what customer service is.</p> <p>@Eljoney executive body repairs:</p> <p>For any feedback, you will have to call them to find out what is happening with your car.</p> <p>Besides feedback right, on the 9th of June. I got an SMS from them stating that my car is with the Agent. I got excited thinking they must have finally received the computer box from @VWSA and they just need to check the car and i will hear from them soon.</p> <p>Today it’s the 14th and I decide to find out when they will be getting the VEH back from the agent.</p> <p>At their front desk, they tell me the car is with the agent so I’m put through to Steven so I can get some feedback from him. He comes on the line and tells me that the VEH only went to the agent yesterday being the 13th and he is adamant that it only went yesterday…Regarding my car; it won’t start. They have a locksmith checking it and he will call me with feedback however i know better now. Tomorrow i will need to pick up the phone and call in again. I just wonder whats wrong. If it wont start, after the damages that was left on the car i am not surprised. Hope i wont have issues later on because one can just imagine what the after-service is like if this is how things are going now.</p> <p>@VWSA:</p> <p>Eljoney ordered the ****** computer box from them on the 19th. By the time my rental period was over, they still had the part on back order. Johnny was dealing with Eljoney orders and whenever I called to follow up he will always tell me that he will contact the supplier and come back to me; confirm my contact .HE NEVER DID. In the conversations I had with Johnny I asked him if they had to order from Germany and he told me no, they will be getting the part locally from production.</p> <p>After complaining since at this time I had no means of getting around, I received a response from ********** To my shock; Albertus Berning stated that the part had to be flown into SA and would be coming on the weekend and will be supp**** between Wednesday and Friday the next week depending on customs. ****ed as I was for being **** to I though at least there’s some news. I should have my car anytime from the week of the 6th to the 10th.</p> <p>On the same mail he referred Eljoney to their customer service centre wrt a courtesy VEH.</p> <p>Suran Bhoodoo from VW SA told me I had to actually call their contact centre to claim for the rental myself only to find that it’s not procedure; they had to do it on my behalf. The advisor; Alzaan said she will look into the matter and call me the next day with feedback but as always I had to call in as it was heading to COB to find out what was happening. VW informed me they couldnt assist and referred me to my insurer. Only if i had taken the car into them and not through my insurer would they then assist.</p> <p>@MIWAY insurance:</p> <p>Miway where we do things your way. Such utter nonsense. Never in my life have I ever seen such. I sit with these issues and my insurer has basically washed off their hands.</p> <p>I have mailed my claims advisor David twice asking how long am I expected to be without a car and even now I have not received any responses from him.</p> <p>When they sold me my cover they never gave me an option to have a car rental for more than 30 days as stated on my documents.</p> <p>According to the SP they have fixed the damages but the car won’t start. Now what do I do?</p> <p>Monthly they debit my account no issue, but everything else...Not their problem.</p> <p>My life has been on a standstill since and I thought I had insurance cover for such incidents. My family and I are suffering because of this inconvenience but I have insurance. Today I was almost ****** trying to make my way to work, as I still need to work to earn my salary and be able to pay them at the end of the month.</p> <p>The use of public transport, uber, having to ask and inconvenience others to assist my family and I with getting around school, work and groceries etc. all the money being spent’ who will pay that back to me.</p> <p>It’s the 14th of June and I still don’t have a car and no idea when I will have my car back.</p> <p>Paying for a car and insurance but it seems i am yet to struggle. it's so unbearable.</p> <p>At this point I just feel like breaking down. Don’t know if it’s because I am a women or what. Does 1 need to be calling in daily screaming and swear for things to go accordingly?</p> <p>@MIWAY, so disappointing, so shameful.</p> <p>Claim number: D723336</p> <p> </p> <p> </p> <p> </p>