SZ
Sihle Z

1 reviews | Active since Oct 2012

09 Jul 2015, 10:17

Assistance with Policy Update

This acknowledges the wonderful service received this morning. What Maggie did was a simple gesture of professionalism but left a big impact on my confidence on MiWay as a customer. It felt good to call and be attended to by someone pleasant and knowledgeable. What I found outstanding was how she offered information, asked the relevant questions and kept the conversation going while she was busy on the system. <br> <br> South Africa will be a better country when it comes to Call Centre Customer Service should everyone have the same attitude as Maggie.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply09 Jul 2015, 16:28
Official
Hello SKZulu,

Maggy is amazing, and we're so happy to have her on our team. Thanks for taking a moment out of your day to share your positive service experience with us. We really appreciate it and we'll be sure to pass your feedback on and high five Maggy for making sure things were done your way!

Best regards,
The MiWay Team