ASSISTANCE WITH POLICY MEMBER NEEDED URGENTLY!!!

Hello Peter :

Good Day Tebogo/Relebogile

Policy Number : P***7 C***

Mrs ZD Meyer is a senior/pensioner that was in a huge accident and under duress when the towing service Recovery Towing services confirmed that they were associated with MI Way.

The documents of the policy was mailed to the incorrect email address. Monday, 9th November 2020,*** updated the new email address on the system while my mother and I was on the phone with him. Why did MI Way not do a follow up courtesy call when they sent the email to the incorrect email address? It would bounce back??? The client pays the installment on time every month why must she suffer?! She was bruised in colour and very fragile, not once did they check up if she was medically okay... Why do they treat their clients like they are lying even though we mailed all the pictures of the accident, receipts and all the mails are there as proof. I'm pretty sure the call recording can be traced to hear that we didn't get any policy details! Why must MI Way delay the process of sorting out the car and client? Tebogo and Relebogile is demanding that Mrs ZD Meyer pay for the payment of the towing to release the accident vehicle to get it sorted. Why wasn't their job done correctly??? We have to spend hundreds of Rands for airtime, mails must be sent to get assistance! This is the worse insurance company that we dealt with to assist the client to re-assure that the car and the client will be seen to. Why do we have to go to the extreme extent to get assistance and a follow up?! In the first place, they STILL haven't gotten back to ask when she took out the policy if she received the documents, only when the accident claim occurred Relebogile and Tebogo forwarded the documents.