Assessment report and bad behaviour

I lodged a claim with Miway three weeks ago and every time i call in they tell me they tell me they will call back. First it took Miway 4 days before they can tow my car, secondly its taking them 6 days to do an assessment report. When i call in the claims consultants either does not know what is happening and the other day one hanged up on me. i mean i pay every month but the service am getting is very poor and heart breaking. i feel so hopeless, i even lodged a complaint with National Consumer Commission because clearly no one wants to help me out. I have been tweeting so that i can get some attention but clearly its not. i want to cancel the policy i have with you but i cannot because am scared if i do that you will never get my car fixed, so because i want to my car to be fixed i will just continue paying for nothing and only hope someone will feel sorry for me and help me out.