Assessment done without me being notified.

<p>On the 14th of June 2017 I was involved in an accident where I was bumped from behind and the vehicle that hit me drove off. I was very sad but grateful that I have an existing Insurance Policy with Miway Insurance. I lodged a claim to Miway Insurance and followed the correct procedure and hoped that I would get the help they had promised to give me. On the 19th of June 2017 I received a text message informing that the Miway Insurance needs to make an arrangement for me to take the car in for assessment at any Approved Autoby Panelbeater in around West but what amazes me is that after I sent them the pictures of the car as per request they said that they have finalized the assessment of the damage on the vehicle and that the total amount payable by Miway Insurance is R9240 + ecxess of R8000. I asked if whether I can do a disclaimer and fix the car at the Autobody of My Choice they agreed but the sad part is that they informing me that I will only get R9240-R8000= R1240 to fix the car at any auto body of my choice..</p> <p>On the day of the accident I took the vehicle to one of the Approved Auto body Panelbeaters in Pretoria and they quoted me R16400 to fix the damages on the vehicle.</p> <p>1. My question is why did they approve the assessment of the damage on vehicle without allowing me to take it to any Approved Autobody that works with Miway Insurance?</p> <p> </p> <p>Please help, I feel like I'm being **********.</p> <p> </p>