Arrogent and no service feom Miway- melanie in claims

I have logged a claim online a month ago and Melany/ie contacted me back. Because it is my first claim ever, i asked her what the access amount is and she told me R1500 and my reply was, i need to discuss this with my husband. Melany/ie said she will contact me back the next day. She never phoned. So 2 days after I logded the claim I go online and submit the claim again as it showed on the status that it was cancelled. So some guy phoned me back not from the claims department and i explain to him what happened so far, so after having some words and by now cursing cause I wasted 10 mins speaking to a non claims guy asking me rediculous questions like have I got 2 deepfreezer claims (and this is after I explained that I lodged a claim but couldnt continue with it as I had to discuss with my husband the access amount and that Melany/ie in Claims was suppose to phone me back, but didnt..he then eventually puts me through to Melany/ie. Melany/ie was very arrogent and rude to me and asked me over and over if i want to continue the claim and after telling her 100 times yes she eventually continues with it. After spending 30 mins on the phone answering all the questions regarding the claim, she says she has put the claim through and she will send me a sms with the next step. Guess what, no sms. This arrogent woman phoned me the next day, guess what she is asking me... do I want to continue with the claim. After losing my temper again and after asking her why she never send the sms and that I spend 30mins on the phone with her putting the claim through she still asks me if i want to continue, she askes me the question again and then after i said for thr 1000s time yes she puts the phone down in my ear. Im still waiting foe someone to sort this out ... i have send online cjat people messages sayinf yhat i newd to speak to a manager and still no one phones me back.. i spend over R1500pm and i have been a lloyal client and payer for plus minus 10 years already with miway, I have never logged a claim and now that i need to claim this is the treatment im getting.. im waiting for management to contact me.. URGENTLY to sort this out!!!