Arrogant Call Centre Agent/Consultant

On Friday 6, November 2015, I was contacted by the call centre agent by the name of Onwaba if I remember well, however I am not 100% certain if that is the correct name, but however I believe that your system might be able to pick it up. <br> I sent an email for a change of address on my insurance and she asked me if are there any incidents that I would like to declare that might have happened since the last policy update and I informed her of one incident. <br> <br> She then screamed at me and accused me of dishonesty as to why didn't I declare the incident and I tried to explain to her that I was not ware but I could not finish talking because she was very arrogant and rude. <br> <br> I then asked her to put me through to where I could rate the service after the call ended, but she informed me that she was unable to do that because the call centre was closed or something. <br> <br> I would like to appeal to you that you look closely in such kind of conduct and behaviour as I was not happy with how I was treated by that lady with an ego. <br> <br> I look forward hearing our response. <br> <br>