Arrogant attitude and very dismissive behaviour

I called to follow up on a Claim of mine and from the onset Gloria in the Claims call centre was rude and dismissive. Contrary to the earlier help that I had received from Thami i am in shock that MiWay can hire such a rude agent. Having been with MiWay since 2009 this is unacceptable that a call centre agent tries to cut you off and refuses to assist you instead of trying to make life better and assist you through an unfortunate incident. This is the first time in the period I have been with MiWay where I have received such bad service from an agent with bad attitude. The reason I have stayed with the insurer since they started operating is because of the personalized service and caring attitude so I am shocked that such bad agents have filtered into the call centre. Where insurers are vying for business from customers and choices abound this is not the right attitute from a person who represents the business. To note is that Karabo who I understand is the Teamleader called after and promised to investigate the conduct and apologized on behalf of Gloria's conduct. However it is still upsetting that I dealt with such a terrible agent. Thank you to Thami and Karabo.