Are we paying that horrible to be treated like *******?

I still fail to understand if Miway is a **** or an insurance company as when you pay they service you with a smile but come claim time they treat you like trash in a pit toilet. Had an accident on Sunday 05 January 2020 claimed on Monday. Since tyen they have been playing hide and seek like cat and mouse like my husbannd is a complete fool. They busy trying to force the situation, they refusing to tow the car to the panelbeaters because they know they dont have money to pay the panelbeater so they expect my husband to drive the car with glasses falling from the windscreen to the panelbeater then that time they know that they cancelled the booking with the panelbeater when he enquired they booked the car again claiming it was a system error then after an hour cancelled it again. As we speak they have cancelled with the service provider for what or there is no money to pay them? and to add the cherry on top my husband has to pay the service provider excess of R8000 upfront and keep the car at home once the panelbeater gets the parts they ordered then only then he can take the car to the panelbeater for repairs that time that means he will be walking to work everyday as the courtesy car will only be realesed. If this pathetic and horrible service is what represents your brand then you might as well close the business and give the competitors to do the work as clearly you are very dissapointing. Are you even aware that not only you are emotionally draining the insured you are emotionally abusing the people that were at the accident. Please professionally deal with this matter the same way you professionally debit the account every month. Then next it has to be making sure that I show this to everyone I know that is close to me who is with Miway to start thinking twice about Miway as their insurer of choice.