ND
Naseem D

1 reviews | Active since Aug 2012

08 Jun 2015, 09:40

are all miway staff rude and useless???

I called in to miway to get a quote for car insurance, did the entire process and eventually reached the end where I asked for a quote. The consultant, Mohammed Essa, I believe is his name, suddenly became forceful to activate the policy as that would mean he would earn a commission. I explained that I just needed a quote but he kept insisting that it's better to activate the policy. after refusing 3 times, he called 3 more times to follow up and try to get me to sign up within the next 24 hours. I called in and spoke to a wandile for info regarding the R1000 offer as my insurance had given me a lower premium and he never bothered to return my call. This morning I received another call, which is supposed to be a follow up call, from a \senior"advisor who wouldn't give me a chance to speak and kept interrupting me as I tried to speak. I then get a system email asking me to rate the service and the website for the survey doesn't work.<br> <br> I'm very glad I'm not a customer of miway since all their staff seem to be from the same school of rudeness"""

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Replies (1)
MiWay Insurance
MiWay Insurance's reply22 Jun 2015, 16:33
Official
Hello dood786,

We need to sincerely apologise for the lapse in service delivery you have experienced. Please be assured that it is never our intention to place pressure on our clients or to upset them in any way.

An agent has been in touch to assist you, and we urge you to please give us a call if you would like us to help with anything else.

Kind regards,
The MiWay Team