Approved Tyre Claim Not Paid in 19 Weeks – MiWay MiMotor Combo - ***

I lodged a MiMotor Combo tyre claim with MiWay on 16 May 2025, and the claim was approved on the same day. Despite this, more than 19 weeks later, the claim has still not been paid out.

After numerous follow-ups, I was finally sent a disclaimer with a settlement amount of only R1,236.89, which is far below the market value of a Goodyear Wrangler 245/70R/16 tyre. I disputed this immediately and submitted a valid quotation on 27 August 2025. Since then, nothing has been actioned.

I have followed up more than five times (the most recent being on 22 September 2025) and each time I am told the matter is “escalated.” However, there has been no feedback, no corrected disclaimer, and no progress. From my experience, it appears that the Claims Handler assigned to me is the bottleneck in finalising this claim.

I am extremely dissatisfied with the lack of urgency, accountability, and customer service in how this matter has been handled. MiWay has processed my previous claims quickly and fairly, so I cannot understand why this one has been left unresolved for more than four months.

All I am asking is for my claim to be settled at a fair, market-related value without any further delay. *** ***