Approved few parts of the accident claim

My car was involved in an accident, the claim was approved. In January 2024 when collecting the car I realised that the windscreen was not fixed and the panelbeater informed me that the windscreen was not part of the scope to be fixed and advised me to call Wiway. I immediately called them and I was advised to take the car as they will look into the report and get back to me. They never got back to me but instate I was the one calling them every week making follow ups, till to date I am still getting the same answer which is we will get back to you. The panelbeater only work on the body other things were not attended, the suspension is bad, now I can’t drive the car, waiting for them to fix it. I fail to understand as to what makes it difficult for them to come back to me. U can’t evaluate a report for more than two month and that time I am busy paying monthly subscription fees for a car that is parked