NM
Ntombi M
1 reviews | Active since Sept 2017
20 Jan 2025, 12:52
Approved claim
Wow such an insurer, We insured 3 cars with MiWay and we were involved in an accident mid December and they approved the claim and sent communication confirming and advise that they will let us know when to pay the access fee as the dealership will be closed and the vehicle won't be repaired till January. After no communication whatsoever, so we called today to find out the way forward and if we can pay the access fee. 😡 Now they tell us they won't fix the vehicle as there's extra cost they didn't see and it's either they pay us market value for the vehicle or we buy back the vehicle. IF WE DID NOT CALL TODAY, WHEN WERE THEY GOING TO TELL US THIS.😡 USELESS INSURER, THEY ARE NOT TO BE TRUSTED.
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Replies (2)
MiWay Insurance's replyOfficial
20 Jan 2025, 12:53We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply20 Jan 2025, 12:53
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
NM
Ntombi M's updateReviewer Update
20 Jan 2025, 13:18Funny, after you just told us we have Friday to decide which option we are taking. If we didn't call you, when we're you going to tell us. SUCH AS ****. I hope you loose business. Why did you approve the claim? Why change the total repair cost? And WHY YOU DIDN'T COMMUNICATE WITH US SO WE KNOW PRIOR TO US CALLING? WHY CHANGE THE REPAIR QUOTE NOW? WHY DECEIVE US KNOWING YOU WONT PAY?
NM
Ntombi M's update20 Jan 2025, 13:18
Reviewer Update
Funny, after you just told us we have Friday to decide which option we are taking. If we didn't call you, when we're you going to tell us. SUCH AS ****. I hope you loose business. Why did you approve the claim? Why change the total repair cost? And WHY YOU DIDN'T COMMUNICATE WITH US SO WE KNOW PRIOR TO US CALLING? WHY CHANGE THE REPAIR QUOTE NOW? WHY DECEIVE US KNOWING YOU WONT PAY?