Appointment not honoured

I'm very disappointed with the unprofessional way that I have been treated by streamline repair holding pty ltd I was called on Monday the 8 March and told that the company will send their staff to come and repair scratches on my car miway insurance approved the claim I told given that I will not be able to be at home on Wednesday as he requested but I will be working from pretoria he insisted that I be home by 12 midday I had to leave pretoria before even finishing my work to be home at 12 midday and the people didn't come to fix my car I am asked to bunk work in order for them to come fix my car and I find this ridiculous because I was at home yesterday at the time they said they will come fix my car I called and emailed miway insurance about this but I received no response