Appauling service from Miway Claims Department

The level of unprofessionalism and appauling service sums up my experience here, so its been a whole week where I've been calling Miway requesting a breakdown of what constitutes the R1800 I'm meant to pay before getting my courtesy car so this purely means I cant take my car in for repairs before I can get this explaination which is a huge inconvenience. When I started this ********** experience I spoke to Lerato who did not even know where to refer me and she told me someone will get back to me, I then spoke to Victoria who seem to know what was happening but could not give me the desired explaination. She then contacted the courtesy car department and as expected they could not assist, Victoria then went on to tell me that a manager by the name of Dudu will call me and take me through this. Its Friday today and I'm yet to receive a call from Dudu or anyone from my way. Can a competent and s****ed person from Miway give me a call and sort this thing out for me