Appauling service

Good day

Claim number C***

I hereby would like to lodge a formal complaint against the pathetic service received from Miway Insurance.

On the 5th of September one of your clients reversed into my vehicle. After receiving the claim number and details of your client I phoned Miway with the claim number lodged by your client and received the attached letter to complete as well as documents requirements to be submitted. On the 12th which is almost a week later I received another email requesting more documents. I my opinion this should have been requested on the1st email. On the same day I emailed the documents and was then advised that I should wait my turn again as emails are dealt with on a first come first serve basis.

On the 15th AFTER ME PHONING again to follow up the case was allocated to Zanele Tiba. On the 23rd I send an email to Zanele Tiba which to date I received no answer to. On Tuesday the 27th I phoned to follow up and was told to wait till the 29th. Yesterday the 29th came an went and to date I am still not any closer to getting a response from Miway.

Please urgently respond to this email as I would like to have my car fixed asap.