Appalling tyre claims services experience

I am incredibly disappointed and upset with an appalling service I have received from MiWay Insurance. I lodged a claim for my damaged tyre to be replaced last year in December 2021.To this day, I still don't have a credible feedback. I keep on following up and I am being told that they're are also following up with their claims department. What does this mean? Almost a month? Now, they're are even ignoring my follow up emails. No reply at at all and guess what, I continue to pay premiums and stacked with a damaged tyre. I regret ever trusting this company and their ridiculous service. I cannot wait to cancel all my covers period!! I should probably get my premiums back because they are failing to honor their promise. Bad bad service