Appalling, terrible service

Over a month ago my brother wrote a review of MiWay's appalling treatment of a claim brought by our mother, a retired pensioner, who's car was damaged by a client of MiWay. This incident took place on 18 May 2017. The standard process was followed, all the relevant documents submitted to MiWay (to one Michelle Le Roux) on 12 June 2017 who acknowledged receipt and since then it has been like drawing blood from a stone. I have numerous emails where both my brother and I have followed up with MiWay over the past couple of months and received no response. I even sent an email to MiWay's complaints department on 1 August 2017 - I am yet to receive a response to this email.

Following my brother's review on HelloPeter he received a call from MiWay requesting him to take my mothers vehicle for an assessment (this is 3 months after we were requested to provide three quotes which we submitted along with other documentation!). Fast forward another 6 weeks after the assessment and my mother is still driving around in a smashed up vehicle because MiWay are still "verifying the claim". Again the incident happened on 18 May 2017!! But this is where things get better, turns out the woman (MiWay's) client who crashed into my mother's parked vehicle while my mother was in a shopping centre - her car was fixed months ago!! Even she was shocked to hear MiWay had not attended to fixing my mother's vehicle. We have even resorted to consulting lawyers because we have hit a dead-end and have realised that MiWay have no intention of doing the right thing here. It's also evident that they are taking advantage of the situation because the person bringing the claim is an elderly pensioner.

I am personally going to make a point of spreading this story to all my friends and colleagues in order to make people aware of how MiWay treat people. I can't believe that this is how they normally run their business and am of the view that we are being victimised in this situation. Michelle Le Roux, who we have been "dealing" with (when she has bothered to respond to our correspondence) has provided terrible service and I honestly don't understand how she goes home comfortably knowing she has done such a terrible job. MiWay - angry does not begin to sum up how we feel about this situation. Having to incur legal fees to get something like this sorted out is absolutely ridiculous and unnecessary. I will ensure that more people are aware of how your business takes advantage of certain people because I can guarantee that you do not treat everyone in the way you have treated us.