Appalling service received from Miway

The service i received from Miway as dismal. The assessor, Fabian Naidoo, processed the claim but the company they chose to fix my car (Renew-it Rivonia) leaves a lot to be desired. Miway chose Renew-it to fix my car and i received a hired car which lapsed after 31 days. I had to return the hired car to Avis which meant that i would be without a car because renew-it had not started working on my car during that period. They were obviously dragging their feet on the job and are totally ***********. I enquired about the viability of a courtesy car but they refused. After having notified Fabian of my problems that i am encountering with Renew-it, he said he would see what he could do, but after numerous emails which he ignored, and all my calls were rejected by him. Unfortunately Miway's slogan of "We go out of our way, so that you can live your way" is not applicable and true in this instance. Because of the fact that i had to return the hired car prior to my car being fixed, I had to incur additional costs by ubering to and from work. To date the problem persists.

Debbie Terblanche