Appalling Service from MiWay Insurance Claims

Appalling claims service from MiWay Insurance and their Service Provider, Harrismith Panel Beaters.

- Jan 23, 2021 I lodged a vehicle accident claim. - Feb 04, 2021 Repairs authorized - May 06, 2021 called the Assessor, Divan Lourens. He didn't answer, and I left a voicemail which wasn't returned. Subsequent calls were never returned. - May 07, 2021 I lodged a complaint with Miway Claims. - May 10, 2021 the Assessor insinuated that I did not call him, meaning I was lying that I did. - May 10, 2021 I rep**** to both Assessor, Claims Consultant and Panel Beater with records of when I called him. - May 10, 2021 Assessor failed to acknowledge nor offer apology for failing to return my calls. He displayed an arrogant attitude which lacked empathy and sensitivity towards a client by simply instructing Panel beater to obtain quote for extras outstanding work for cash settlement. - May 11, 2021 over 3 months, repairs still not completed due to lack of skills from the panel beater to carry out repairs to extras. - May 11, 2021 I decided on fetching my vehicle after deciding on a cash in lieu settlement for extras repairs. Since there was no hope insight that I will ever get help. - May 11, 2021 I got stuck with an automatic gear which didn't wanna move therefore not allowing the vehicle to start. - May 11, 2021 Panel Beater sent mechanic to fetch vehicle back to workshop and "fixed" the problem. I was advised it will get better as I continue to drive it. - May 13, 2021 I emailed both Panel Beater and Assessor re following problems: 1.The new left front passenger door makes a wrecking sound when opening. 2. The Tyre pressure sensor malfunctions 3. The gear still jams but better 4. Pre-collision assist malfunctions Both In addition battery power was poor possibly due to duration the vehicle stood at PB's workshop. Assessor failed to acknowledge my listed problems, and only responded on outstanding cash-in-lieu for extras repairs not done. He asked PB to obtain quote. - May 14, 2021 Panel Beater responded and enquired my whereabouts the following week so they can have the issues attended to. I advised them accordingly and waited. All this time I have been struggling with all these problems and new ones on the vehicle. - May 20, 2021 Panel Beater called to advise that they will book my vehicle at Ford and advise when I should take it. I waited again, and never received feedback. - May 25, 2021 I got stuck. Vehicle didn't want to start due to low power. I called the PB and they only called Ford at that moment. Ford advised them that they can only accommodate me on June 04, 2021. - May 25, 2021 at about 17H00 I decided to call Ford Roadside assistance, the technician attended and confirmed that my battery was dead due to none activity and I had to buy new battery on the spot.

I am appalled and disgusted by the service I have received from both Miway Insurance and their Service Provider, Harrismith Panel Beaters. 4 months has passed since I lodged a claim and Miway left me in the hands of their PB whom I have no SLA or contract with, and not once since Feb 4th when they approved repairs did they bother calling to check if all is going ok. Their Assessor who was arrogant, lacked empathy, lacked client centricity, and acted like he is doing me a favor hasn't bothered to call me regarding both the problems with my vehicle nor did he bother to update me on the outstanding cash-in-lieu settlement.

Couldn't mention everything, I still left a lot unsaid.

This is utterly disgusting service.

Thabo Masilo Claim No: C***