Appalling service from Miway

The service I've been receiving frim Miway is beyond appalling.

I was involved in an accident with a Miway client in June, their client was in the wromg and instructed me to claim via 3rd party liability claims from Miway. It's August now and my car is still not fixed. The only time the consultant gives me feedback is when I reach out to follow up. They've been giving me the run around saying they still need to confirm the details with their client. I have been in constant communication with their client and she said she has given Miway everything they've asked for in terms of confirming the details of the accident. In fact, she hasn't been getting any of the follow up calls they claim to be making with her.

This is really unacceptable especially because her car has already been fixed. I don't understand how I'm the one who must struggle to get my car fixed when the Miway client has already acknowledged that she was at fault in the accident and her car was fixed.

Today I asked the Miway client to help with following up, and she said the consultant working on my claim asked her to not communicate with me anymore regarding the claim.

1 star is actually generous, if I could give a negative rating I would.