appalling service

I have amended my policy on Thursday and no sooner than the call ended was my account debited with the pro rata amount and a revised policy sent to my email. unfortunately, the dealership was reluctant to release the vehicle and requested that we use another insurer (their reasons) I sent and email two hours later and request that the policy change be reverse and that the old policy would now be affective. I was told by a manager that the the debit order was already processed and that they would reverse the debit and reinstate the old policy. I sent emails but to no avail and no reversal of the debit. I requested a consultant to quote me household contents two years ago, still waiting. yesterday someone called me and I explained the matter again and he undertook to call me back after some investigation? never happened, only a reminder to send inspection report of the new vehicle. I sent another email yesterday and received a call earlier but with no resolution. the consultants were reluctant to escalate my call to a manager and told me no one was available. I in turn rather received a call from another consultant. At MiWay we do it their way not your way!!!!! we get our money first, then increase your premium. Hope that pro rata is put to good use, give it to the poor/needy.