Appalling service and to think I'm a new client

Hi

I activated my policy this morning and requested for my policy documents to be dispatched to me and nothing happened.

I sent a WhatsApp message and Gloria Sikhakhane confirmed she had sent the documents and I reverted back to her to tell her I still haven't received them and she's gone mute. No response to my message whatsoever.

If this is the kind of service I am expected to put up with from Miway, we might as well part ways whilst it's still early.

Please cancel that policy and I'll get a reputable insurance company that knows how to take care of its clients because this is so not acceptable.

Regards, Lerato Shingange