Appalling service

Called on 28/07 & got a quote from Dudu Mashinini.Told her I'd contact her to confirm when to activate the cover as the vehicle hadn't arrived yet. On 31/07, i emailed Dudu to ask her to activate the cover, no response. I went to the dealership and we called Miway from there. It took 30 minutes for someone to take my call. 1st call was taken by Tinyiko Maluleke, who said she was unable to help & kept me on hold for almost 45 mins while she looked for someone to help. Her attitude was appalling until i took her details down. She said there were only 3 people in the call center who could assist! She said Devon Marais would call me back. In her defence, she did call to check whether he had called. I called again after waiting another 30 mins for Devon to call. Got through to Tebatso Nkoana who said she would help but kept me on hold for another 30 minutes. She didn't even have the courtesy to call me back when we got cut off. I eventually received a call from Devon who assisted me in setting up the cover. But i did not get the original quote that Dudu did and that was what i agreed to. They were supposed to send a lead to Tracker. I'm still waiting...