Appalling service

I logged a claim for my tyre around the 4th or 5th of October and on the 8th I was told my claim was declined because it was submitted within 30 days of the policy being activated. This is not true because according to my bank statements, the policy has been active since August the 26th as that's the first time the debit order went off. I have communicated this with Miway and no one has bothered getting back to me. In the meantime I wake up and have to deal with a slow punch every single morning. I am very disappointed in my Miway because I've had 2 vehicles insured with them for over 2 years with no problems. Since I signed up for this new addictional product I fear that my business is with the wrong insurer.